Need help or advice?
Call us FREE 0800 298 2375

Monthly Archives: February 2014

At Risk – Power Huntingdon 20/02/2014

Following a planned maintenance our Generator at Avro Court requires a replacement water heater. The work to replace this will take place tomorrow morning.

This work will not cause a downtime, however during the work the generator will be unavailable, so in the event of an extended mains failure there is a risk to services here.

We will have full UPS cover throughout the work.

We will update this post as the work is completed

Switch Reboot – Avro Court 12/02/2014

We are seeing a low level of packet loss to (and within) our Avro Court Data Cantre.

We believe this issue is between two of our core switches. We have attempted to resolve this issue by disabling various network ports but the issue remains. The next step is to attempt a reboot on hte affected switches.

We plan to perform this just after midnight tonight (Wednesday morning). This will affect access to some servers hosted in Huntingdon for approx 5 minutes while the switches reboot.

There may be a couple of small issues while traffic re-routes round the switch.

We will update this ticket as the work progresses


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.