Need help or advice?
Call us FREE 0800 298 2375

Switch Reboot – Avro Court 12/02/2014

We are seeing a low level of packet loss to (and within) our Avro Court Data Cantre.

We believe this issue is between two of our core switches. We have attempted to resolve this issue by disabling various network ports but the issue remains. The next step is to attempt a reboot on hte affected switches.

We plan to perform this just after midnight tonight (Wednesday morning). This will affect access to some servers hosted in Huntingdon for approx 5 minutes while the switches reboot.

There may be a couple of small issues while traffic re-routes round the switch.

We will update this ticket as the work progresses

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

Subscribe