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Monthly Archives: October 2016

UPDATE: issue fixed: VOIP SIP issues –inbound calls failing

UPDATE:

Divert Service Failures
Details: SIP Diverts are now working as normal and our engineers will closely monitor our VoIP network for any re-occurrences. If you were affected by the issue please retest and if the problem is still present contact our Support Team.

One of our suppliers is aware of a network problem as below. We’ll update here as they troubleshoot this. In the meantime, please accept our apologies if your circuits are affected.

Network Affected: VoIP
Problem Time: Wed 19th Oct 2016 at 9:30 am
Estimate Resolve Time: Wed 19th Oct 2016 at 10:00 am
What Does It Affect: Customers using SIP divert service
Event Overview: Divert Service Failures

Details: Some of our customers may be experiencing problems with our SIP Trunk Divert Service where inbound calls are failing. Our engineers are currently investigating and there will be further updates shortly.

PLANNED WORKS: transit backhaul maintenance work 25th October

One of our interconnects in Manchester may see temporary up-ticks in latency and longer routing choices because of the work planned below. This will not affect connectivity and will revert to normal after the work window has closed.

Service Affected:
Level3 Transit, Manchester Bearer

Start of maintenance:
25/10/2016 – 00:01 GMT

End of maintenance:
25/10/2016 – 03:00 GMT

Duration of work:
Up to one hour within stated window

Impact of work:
Outage / Disruption to services

Classification of works:
Repair / Planned (Third Party)

Description of works:
Level 3 Communications will implement scheduled maintenance to perform upgrade work on core network equipment to free up memory and prevent future service interruptions to customer services.

Telehouse Maintenance 9/10/2016

We are receiving alerts from our UPS in Telehouse. We have therefore scheduled a maintenance to visit the site and either replace the batteries on the UPS or replace the UPS as needed. Depending on the situation there may be an outage for Telehouse North based services late this evening for upto 90 minutes although we will of course keen this to an absolute minimum.

NOTE this UPS is in addition to the building UPS and Generator.

This work will affect most broadband services and some Leased lines.

We are sorry for the short notice but want to resolve the possibility of an issue as quickly as possible and at a time when least people are using the service

We will update this post as the work progresses