Need help or advice?
Call us FREE 0800 298 2375

COMPLETED: possible ADSL/FTTC outages: THE maintenance 25/11/17

UPDATE: This work is completed

UPDATE: this should have read THE, apologies.

We are planning a UPS replacement in our data centre in THE following recent problems caused by it, as the rack appears to be at risk of a power loss whenever we work near it. We have a replacement and we plan to swap to that and then investigate at a later date the cause of the issue on the current UPS.

This will mean a brief downtime of some hardware in the rack.  Currently only ADSL/FTTC lines will be customer affecting there, which should just drop and then auto connect at another of our POPS. This will happen during the course of Saturday evening.

If after this work is completed and a router reboot, you’re still unable to connect, please contact support in the usual way.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

Subscribe