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Huntingdon Power Issue

We were made aware of an issue relating to servers at our Huntingdon Data Centre at around midnight Thursday night/Friday morning. After investigation it has become apparent that a Generator fault caused a incomplete switchover from mains to generator power resulting on the building running on UPS power until this exhausted approximately 40 minutes later.

Our engineer has attended site and initially brought most services back using generator power and after testing we have now reverted to mains power to the building. We now believe that all services are restored (most were back by about 1:30). We have raised a call with our generator service company to investigate urgently why all power was lost rather than a planned switchover occurring.

We apologise for any problems caused


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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