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Planned Work ADSL Upgrades

We will be performing a planned upgrade to our ADSL Platform on Friday 29th Mary 2009. This will lead to a brief disconnect for users on our @dsl.merula and @dsl.wizards logins. This is planned too occur at about 9am. While we expect this ourage to be very brief (a few seconds) there is a small risk as with anything that this may take a little longer.

We are sorry for the timing of this but due to ensuring our suppliers are available to assist this is the only time this can be performed.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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