at approx 1:20am we noticed that a number of user connections had dropped. After some testing it was determined that this issue was not on the Merula network but on one of our 100M links that connect our sessions to BT’s network. This issue ws reported and the cause was investigated.

As of 3:20 most if not all conenctions seem to have returned. We are currently awaiting an update on the cause of the problem.

If you are still seeing an issue please reboot your router and your connection should return. Any problems just give us a call or email our support address