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network issue [resolved]

Between about 5am and 8:30 some users may have seen an issue with a loss of connectivity to a small number of locations. Investigations have shown that a issue in Manchester stopped some traffic routing correctly and blocking access to some locations and servers.

We have now investigated this issue and resolved the visible issue. We are however investigating the full reason for the issue seen and looking into what can be done to prevent it occuring again.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.