Need help or advice?
Call us FREE 0800 298 2375

ADSL Issue [resolved]

Some ADSL users may have seen an issue from approx 8:45 and 9:00 this was due to an engineer on site making a change to our ADSL routers that caused a temporary loss of connection for some users. As soon as the problem was spotted the issue was resolved.

We are sorry for any issues resulting from this and will ensure this does no happen again


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.