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Some Servers down – resolved

Between approx 4pm and 6pm today a small number of servers were down on the Merula network. This was due to a Power Supply on one server failing and tripping the power to one of the racks.

Our engineers were on site as fast as possible and all services were resumed very quickly.

If there are any ongoing issues please contact support


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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