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ADSL Issue this morning

Some users may have seen an outage with their ADSL between 5:30 and approx 7:45am this morning. We are still investigating the cause of this issue although the problem appears to be upstream from us at this point. Full service was restored by 8am and we are monitoring the situation to ensure all is well.

If you are still seeing an issue please contact support in the normal way.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.