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Maintenance work on Merula at Huntingdon 15/6/11 11pm

At 11pm tonight, we intend making a small config change to the UPS system acting as the backup for one of our more important racks here in Huntingdon. Whilst moving this from bypass should not affect the rack in anyway, we are however advising customers that there may be a window of downtime of a maximum of 30 minutes if this fails to switchover correctly or causes other cascading issues.

Services that could be affected:

Merula website & associated sites.
A small number of servers hosted in Huntingdon.

To make sure that this is the maximum downtime, we have current backups of the configs of the core routers here as well as suitably specified and tested fall-over units available to use should any of the live ones fail to come back up for any reason. Again, we have no reason to expect this to be a problem but want to ensure that worst case is prepared for.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.