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ADSL issues [resolved]

UPDATE: This appears to have been an issue inside BT which has now been cleared by them.

We are seeing a few reports of users unable to login or authenticate ADSL sessions. We can see no problems here at the moment but are investigating further. If you are having problems, please email or call into the support line.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.