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[CLOSED] Connectivity issues

UPDATED:

Connectivity and routing problems occurred yesterday and today which limited connectivity (depending on a couple of strange routing problems inside the both the BT and Level3 networks) for a handful of our customers only. All our testing today seems to show this as cleared now. If you’re still aware of problems, please first switch off your router, wait 30 minutes and restart it. If after this you still need assistance, please email support@merula.net

We are in the process of re-routing around the Level3 network.

We’re aware of a few reports of connectivity issues, either failed name resolution or ADSL connection failures. We’re currently unaware of the reason but will update here as soon as we know more. Apologies for this.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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