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Brief issue in Huntingdon

Due to a stuck route causing an issue with a customer IP range we have just rebooted one of the core routers located in our Huntingdon Data Centre.

This may have lead to a 5 minute window where access to some servers in Huntingdon was intermittent.

All work is now completed and all appears fine. If you have any issues please raise them with support via the nomal means.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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