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ADSL gateway restart

We are in the process of updating one of the gateway ADSL routers as we’ve been made aware of an urgent security issue that requires new firmware. Current connections are being made & authenticated against the backup router. We now have to re-boot the one under maintenance and this will mean a brief window where users may see an outage of around a second. Any new sessions will not be affected.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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