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Urgent Maintance on Servers in Sovereign House tonight [01/10/2012] Completed

Due to an issue with our router in Sovereign house we are performing a update earlier than planned.

This will limit access to servers on the 217.146.105 and 85.158.153 IP ranges.

We anticipate the downtime will not be longer than 90 minutes and will start approx 8pm this evening.

Note this will NOT affect access to ADSL and connectivity services only a small number of servers (including the merula website and portal) that are on the IPs above.

This work was completed though took a little longer than planned. All services were restored just after midnight


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.