Some of our users may have noticed some periods of packet loss and inability to reach certain locations today.

We have been working on this issue since the early hours of this morning – and after a lot of debugging e have traced this issue to a change made by a supplier to two of our inter-site fibre links.

We are liaising with the supplier to get this fixed and have made some temporary changes to stop the issue re-occurring however this had left the network with less automatic resilience than normal.

There is a small risk of a network break on our other services causing some areas of our network to become unreachable – however if this happens we will manually switch over to the backup links. In addition once or supplier completes work here there will be an at risk period when we swap back to all current links.

Virgin Media have now replaced a faulty NTE in our Huntingdon Data Centre which appears to have now resolved this issue. All of our links and resilient paths are now fully enabled. We will be monitoring this issue t ensure it does not re-occur.

We are sorry for any issues caused by this problem