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Router Upgrade – Telehouse North [10/01/2013] Completed

To resolve a bug on our ADSL gateway routers we will be performing a firmware upgrade this evening at approximately 10pm. This will cause approx 50% of ADSL sessions to us to drop for 5-10 seconds.

Most sessions should automatically re-connect, however if your session does not re-connect a router reboot should re-connect fine.

If there are any issues please email or call support via the normal methods

This work is now completed


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.