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BT ADSL Issue [resolved]

BT have informed us of a known issue on their network affecting some of our ADSL services.

This is affecting many ISPs not just ourselves.

We are awaiting an update with more details.

BT reported this issue closed approx 10pm 31/05/2013 – We can’t see any real impact to our users thankfully.

If you do have any issues please contact support via the normal routes


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.