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C&W / Vodafone ADSL Issue [08/08/2013] resolved

We are aware of an issue affecting C&W / Vodafone based ADSL Connections. Many of these are currently down.

We have reported this and they are aware of an issue in Telehouse North that should be resolved overnight.

While this issue is in place any C&W connections will see sync BUT no Internet connectivity.

This issue was caused by a fibre break and was cleared early Friday morning.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.