Need help or advice?
Call us FREE 0800 298 2375

Planned Work HEX – 13/05/2014 [Completed]

We will be performing some planned works in our Harbour Exchange Data Centre during the evening of Tuesday 13th May.

The work will involve replacing one of our core routers with two new routers and the upgrade on one of the switches in the Rack.

We have already moved traffic away from the router in question so the router change should have no impact. As the switch is replaced there may be some brief interruptions to some services in Avro Court as one of the links is via the switch being upgraded. We hope that any outage will be a matter of minutes as cables are patched to the new switch.

We plan to bring the new router into service overnight if possible – if not this will happen at some point on Wednesday

This work was completed in the early hours of 14/05

 

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

Subscribe