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Some Internet Connections are slow [resolved]

We are seeing an issue that is affecting some internet connections to be very slow / unusable.

We have raised a case with our supplier and they have reported that this seems to be the result of failed planned works overnight on one of the RAS units on their network.

This is being worked on now and we should have an update very shortly

Our supplier has now resolved an issue following a failed upgrade on the router overnight. If you are still seeing any issues please report them to Support in the normal way


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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