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Advisory only: ADSL connections [resolved]

Currently BT are investigating a fault on one of the resilient pair back-haul lines used for ADSL bandwidth. This isn’t (and won’t) affecting customer lines in anyway. However, any change to this situation that may then affect connections will be posted here and we will also post here to advise when this line is fixed.

BT have been working on the faulty link overnight and this now appears to be working. We are awaiting the final ‘all clear’ but the issue seems to be resolved


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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