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UPDATE: [completed] Battery Replacement – HEX UPS 6/01/15

UPDATE: this work has been successfully completed.

Our UPS at Harbour Exchange Square (HEX) in London is showing a battery fault and we have replacements on the way.

NOTE this UPS is in addition to the Data Centres own UPS and generator.

Subject to the arrival of the new batteries we are planning to replace the battery pack in the evening on Tuesday 6th January. This should not cause an outage as tney are designed to be swapped while the unit remains on.

However with all work on this kind there is a small risk.

We will update this post as the work progresses. Any questions please contact support in the normal way.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.