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Mail Server Maintenance / Upgrade [complete]

[UPDATE]

Update: The mail servers are now back as a resilient pair – initial testing has shown this to be much faster and reliable – any issues please contact support

22nd April, 10:53am

We’re aware of slow-downs affecting some email users and are making some “behind the scene changes” to prioritise sending & receiving emails during the day, deferring the syncing of the old email archive until the early hours. We believe that this final sync will be finished by tomorrow at which point the full effects of the new hardware will be apparent.

10.30am — We are in touch with the supplier of the mail server software, as the process is taking far longer than they indicated would be needed. We apologise for this degraded service, which based on the progress so far, seems likely to continue being less than ideal for the rest of the day.

09:00AM The synching process is taking longer than we’d hoped, so whilst this is continuing the symptoms mentioned below will continue. Email access is currently slow as these processes carry on.

We are working to upgrade two of our primary mail servers to new, faster hardware over the next few days. During the early hours of the morning (one each day) one of our mail servers will be replaced.

This will lead to a short downtime while the server is physically replaced and a period while the new mail server syncs its data from the old server. During this time you may find that some mail is not displayed if you use IMAP or Web to collect email. No email will be lost and once the sync completes all email will be visible again.

Once we are sure the first server is in place and behaving we will repeat the exercise replacing the second server.

We will update this post as the work progresses

 

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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