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Planned work on one of our back-haul links 14th May

Between 23:00 and 05:00 on the night of 14th running into 15th, one of our back-haul providers is making some configuration changes. At some point during this window there may be a brief (30 second or so) increase in lost packets but there should be no loss of Internet connectivity. During this same brief window, the connections to any servers hosted at our Manchester POP will be at risk.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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