Need help or advice?
Call us FREE 0800 298 2375

[CLOSED]: Routing issues esp. affecting VOIP circuits

UPDATE 28th May: the link was re-enabled overnight and was monitored. It is now stable & we are confident that the problems it caused have now been fixed by LINX.
UPDATE: we have temporarily disabled this link and routes are now quickly recovering. We will update when this issue is fixed at LINX and we re-enable this connection.
We (and other ISPs) are seeing some instability at one of the LINX peering points today, which may cause slowness to some locations etc and strange routing paths. This is particularly affecting many VOIP circuits but other transits are also showing problems.
We are monitoring and waiting for an update from LINX – if the instability becomes too great we will disable our peering; however as other ISPs also connect there, this may not resolve all issues and we’re actively investigating alternatives.

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.