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Planned Work – thn-gw2 05/06/15

We are seeing an issue with one of our Telehouse Gateway Routers. To resolve this we will need to reboot this later this evening to resolve the problem we are seeing

This should not cause an outage but may cause a routing blip as the routes transiting the router re-converge. We hope the router will not be down for more than 30 minutes – although we will will be monitoring this and will update here as needed.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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