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[COMPLETED] Maintenance work on backup generator 18th August

During a routine test we have discovered a small issue on our generator that, whilst not immediately service impacting, needs attention. Our specialist engineers have assessed the generator and determined that replacement parts are required.

These will be installed on Tuesday 18th August. During the work window (approx. 2 hours) the generator will be shut-down and unable to take the load if there is any mains power issue. We still have our main backup UPS on line as well as smaller ones protecting core network & client areas.

We don’t envisage any downtime or other network/client affecting issues because of this work and this is an advisory only.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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