Need help or advice?
Call us FREE 0800 298 2375

Planned maintenance work on one of our transit links 2nd Sep 2015

We’ve been advised by Allegro, one of our transit suppliers, of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.

Date and Time of Maintenance: 02-Sep-2015 23:59:00 GMT to 03-Sep-2015 03:00:00 BST

Impact: Loss of service for up to 15 minutes during the outage window


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.