[Update] URGENT: Leased line outages

Aug 7, 2015 | Information, Outages, Unplanned downtime, Update

 

[Update] 15:45 The engineers have repaired the faults identified and all circuits are up & reporting as being heathy. If anyone is still seeing issues please mail into support@merula.net. We are conducting a postmortem with the supplier to ascertain the root cause, the fix made and to find out why their agreed backup routing didn’t kick in as part of the DR process. We will update the ticket as we know more.

15:10 Multiple back-hauls to us and other customers are affected by this fault; this has been escalated internally by the supplier to their 3rd-level team. No time to fix as yet.

14:26 Engineers have arrived on-site and are starting their investigations.

Engineers are en-route to both ends of this connection.

We are aware of a problem affecting one of our core bearer lines into HEX in London which in turn is affecting a number of customer  leased lines. These are currently hard down.

This is a high-priority outage for us and we are working to get this resolved as quickly as possible and apologise for the down-time being seen. We do not currently have a time to fix but expect a status report within the next 30-45 minutes.

We will post updates here.

Overnight supplier interconnect works; morning of 4th August

Aug 3, 2015 | Information, Outages, Planned Work

Description of Works:

Essential maintenance work is required to protect the performance of Interconnect services. This work will take place during the following window.
Date & Change Window:

4 August 2015 00:00hrs to 4 August 2015 05:00hrs BST

Impact & Outage Duration:

Intermittent during the window 4 August 2015 00:00hrs to 05:00hrs BST
Services Affected: possible transient loss of connectivity on DSL circuits