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Planed upgrade – broadband. 

Over the next few days we will be installing a new host link for our adsl backhaul. This should not cause any downtime but you may notice a ppp drop as sessions are balanced across the new links. 

This should only cause a few seconds of issues however in some cases it may be that your router needs to be re-booted to reconnect. 

If you have any issues please call support in the normal way. 

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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