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INFORMATION: Telecity at HEX — work on facility UPS

This is a notification of a possible low “at risk” issue but we believe this is minimal as we also have our own UPS units covering the services & systems located at HEX.

This is the most recent update from HEX:

“UPS works planned have been unsuccessful. Temporary UPS units are available should we need it. Further replacement parts are being sourced and a more detailed action plan is being drafted in order to resolve the issue as soon as possible.

Resiliency level remains at N and there is no anticipated interruption to your services.

We will provide a further update once resolved or if there is any change to the current situation”


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.