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UPDATE: Posting email via Merula servers

[Update 15th March] This work has been completed
[Update 14th March] As of tonight, the main outgoing server will be switched to the new site; anyone using an SSL connections needs to ensure they have changed their outbound server name to
[Update] The new server is up and running – If you use SSL or wish to test sending email please try changing to this server name and ensure you can send email OK. Once we are happy we will update the DNS so that also points to the new server.
We are in the process of bringing into service additional upgraded hardware for our outbound email servers ( and At the same time, we have taken the opportunity to upgraded the security certificate.
A side effect of the certificate change on the mail server will require anyone using SSL in their email client to change the Outbound server name from to
The new servers will be made live over this weekend to allow people time to make the necessary changes.
As always, if you have any concerns, please raise a ticket to

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.