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INFORMATION: Network enhancements between THN & HEX 10pm 14th March 2016

At 10pm tonight, we are bringing an additional new resilient link on line between these two sites and as part of this process you should be aware that there is a small risk of some transient disruption to routing tables. This will not affect connectivity and any affected routes should re-converge quickly.

UPDATE: This work has been completed – the new link is now being monitored


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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