Need help or advice?
Call us FREE 0800 298 2375

Planned works: 30th March, London transit interconnect

One of our interconnects in THN may see temporary up-ticks in latency and longer routing choices because of the work planned below. This will not affect connectivity and will revert to normal after the work window has closed.

Service Affected: 3rd party Transit, London Bearer

Start of maintenance: 30/03/2016 23:00
End of maintenance: 31/03/2016 03:00
Duration of work: Up to 15 minutes within the outage window

Classification of works: Standard
Description of works: Essential Third Party maintenance

Justification: Planned works to perform JunOS software upgrade.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

Subscribe