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Telehouse Maintenance Tonight (06/07/2016) [ COMPLETED]

Following on from the outage last week we are seeing a issue with some IPv6 traffic being sent via our thn-gw1 router. To fix this we need to restart one of the routing processes. While this is low risk we will perform this out of hours tonight at approx 10pm.

We are not expecting any issues from this – however there is a small risk of a network blip if we have to reboot the router rather than restart the stuck process.

We will update this ticket as the work progresses

This work is now completed and the issue should be resolved – if anyone has any issues please contact support in the normal way



The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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