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Manchester Network Upgrade 14/08 – 15/08

During the afternoon / evening of the 14th August we will be performing a range of upgrades at our Manchester PoP. These include

  • Replacement of UPS  Batteries
  • Upgrade Core Switches
  • New Access Switches
  • Upgraded Core Routers
  • New Servers

During some periods of the maintenance routes that would normally route via Manchester will take an alternative route. It also means that some backup leased Lines will be unavailable for a short period.

While the maintenance window is wide we hope that the actual core network will not be affected for more than an hour or so – hopefully less. All the replacement hardware has been setup and tested in our Lab. Note that we are not anticipating any issues with our core network in any other location and Broadband, etc should be affected – However it should be considered ‘at risk’. These upgrades should further enhance the stability of our core network

If there are any questions please raise them via the support mailbox

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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