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Planned Work – 9/2/2018 10PM

We have noticed a small issue on a switch port connected to some leased lines. The issue is not currently service affecting – and needs a simple one line config change to resolve.

As there is a very small risk to a few seconds of packet loss during the change this will be performed tonight

Only leased lines connected to a single bearer in Telehouse North will be affected and we don’t expect more than a few seconds of packet loss during the change

Any questions or issues please contact support via the normal means


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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