Overnight on the 18th June – 19th June the link to one of our Wholesale providers is being worked on due to a switch firmware upgrade and reload.
We have dual links to the provider and the work will only affect one line at a time.
During the work (between 10pm on 18th and 6am on the 19th you may see your connection drop as they upgrade and reboot their switches
You should see your connection re-connect after a few seconds on our other link to them.
If your router does not re-connect automatically please turn your router off for 20 minutes to clear any stale session and then re-connect. If this fails – please call or email support in the normal way. We will update this ticket as we receive updates