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Switch issue – Telehouse West [16/11/18] COMPLETED

We are seeing an issue with one of our Juniper switches in Telehouse West which affects IP addresses directly hosted on the switch. A health check on the swotch shows no issues but routing is impacted.

Currently we have worked round the issue and it is not customer impacting – However we would like to resolve this fully.

As such we will have an engineer on site Friday evening to check and resolve this. We have a spare switch to swap out with if this is a hardware issue

We will update this ticket as the work progresses

Most customers will not notice any issue other than a minor routing change. There are 3-4 directly connected customers who have been notified directly

[update]

This work completed at approx midnight on Friday. The switches have been replaced and the new 10G switches are installed. There was a unexpected issue with Broadband connections terminated in Telehouse East which we are investigating to ensure it does not re-occur

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