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Broadband Issues – 14/1/2020 [Updated]

We have detected a drop in a lot of broadband sessions from one of our upstream wholesale suppliers. We have raised this as a case and will update you as soon as possible. Both of our interconnects are only allowing a small number of live sessions so we believe this issue is on their network.

If you session has sync but will not connect this is probably the issue – we will update this case witin 30 minutes if not before

We apologise for the issue at this time

[update 8:30]

We are now seeing sessions return – we do not have an update from the supplier as yet and are following up for a formal update. As soon as we have some news we will update further

 

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