Need help or advice?
Call us FREE 0800 298 2375

Manchester Router Reboot – 16/11/2020 22:00

We are seeing the memory usage on our core router in Manchester higher than we would like. To avoid a issue in the future we are planning to reboot this router later this evening,

As there’s no customers directly connected to the router there should be no impact to most customers – However you may see different routes to some locations while the router reboots.

We will update this post when the work is complete

 

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

Subscribe