We have seen alerts that some circuits from Virgin Media have dropped. We believe this is a Virgin Media issue but are currently investigating.
We will update this status as soon as we know more and within the hour at the latest.
Virgin have confirmed an issue at one of their hub sites affecting some parts of Hertfordshire. Senior engineers and the Core Incident team are working on this at the moment.
We will have another update — if it’s not restored — within approx 30 minutes.
We are seeing the affected circuits back on line – at this point we don’t have an ‘all clear’ so they should be seen at risk – but we hope this is resolved
We have received the following update from Virgin Media
Please be advised that @ 16:22Restoration Details:IOM Card 2 and MDA Card 1 remotely reseated on T0090 Luton Metnet 2a.restoring all services.
This appears to have been a card failure at one of the Virgin Media Hub Sites – we apologise for the issues that occured here