Virgin Media are performing a network upgrade on their code network between  midnight and 6am. There’s an expected downtime of 5 minutes. This has been reported to affect a small number of our lines on both our London bearer or terminated in London.

From their announcement

There will be a loss of service at some point during the timeframe stated above whilst we complete the maintenance work.

The planned outage is expected to occur between 00:01am and 02:00am and should only last for up to 30 minutes or if notified for 5 minutes where this is for Network Re-convergence only. However, should we incur any card failure and a replacement is required then as a worse case we will need to use the 6 hour change window.

This work is to upgrade software on equipment on our Network at multiple sites.


We will monitor these lines and ensure that they restore during the announced window

We apologise for any issues from this work