We are making a small change to the config of our new LNS servers for broadband services

This may cause a very brief drop on some PPPoE sessions to us – and your connection may drop. This drop should last more than a few seconds while the router re-connects.

We will update this page as the work progresses


The main config change here has been completed – the only noticeable difference for customers is they may see a different upstream IP on a traceroute in some cases). Some sessions did reset as predicted but we saw all sessions that dropped re-connect. If you do see any issues please reboot your router and if that fails contact support the normal way