Nov 23, 2017 | Information, Outages, Planned Work, Update
UPDATE: This work is completed
UPDATE: this should have read THE, apologies.
We are planning a UPS replacement in our data centre in THE following recent problems caused by it, as the rack appears to be at risk of a power loss whenever we work near it. We have a replacement and we plan to swap to that and then investigate at a later date the cause of the issue on the current UPS.
This will mean a brief downtime of some hardware in the rack. Currently only ADSL/FTTC lines will be customer affecting there, which should just drop and then auto connect at another of our POPS. This will happen during the course of Saturday evening.
If after this work is completed and a router reboot, you’re still unable to connect, please contact support in the usual way.
Nov 23, 2017 | Information, Outages, Planned Work
The email servers are being upgraded over the weekend starting late on Friday evening to a pair of faster mirrored servers. This won’t affect everyone but during the course of this migration email will appear to have disappeared from in-boxes but this isn’t any cause for concern and is merely a side-effect of the migration process.
No email will be lost; it’s just the final synching process needed to improve the mail-servers for everyone. During the course of the weekend the email should fully re-appear.
New email will be continue to be delivered straight away – older emails will be restored as the sync process progresses. Any security certificate error messages can be safely ignored for the duration of this migration. These will disappear after both servers are finally fully synced
thos is work is completed if there are any issues with your mail please contact support via the normal routes ASAP.
Nov 11, 2017 | Information, Planned Work
The email servers are being upgraded over the weekend to a pair of faster mirrored servers. During the course of this migration email will appear to have disappeared from in-boxes but this isn’t any cause for concern and is merely a side-effect of the migration process
No email has been lost – it is in the process of being synced. During the course of the weekend the email should fully re-appear.
New email will be delivered instantly – older emails will be restored as the sync process progresses. Any security certificate error messages can be safely ignored for the duration of this migration. These will disappear after both servers are fully synced and updated.
We will confirm when this process has completed.
Oct 11, 2017 | Information, Outages, Unplanned downtime, Update
UPDATE:
We have seen the services starting to recover and our normal traffic profile is virtually back to normal. Any subscribers still to reconnect may require a router reboot if the issue persists.
The fault is still open with our supplier until the overall service has been restored. Our apologies again to those affected.
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One of our back-haul providers is aware of an ongoing issue affecting a small section of our lines which is causing either packet loss or intermittent connectivity or sometimes both. NOTE: This isn’t affecting all lines but the following STD codes are those seeing issues through this supplier. We expect an update by 14.30. In the meantime, we apologise if your line is one of those affected.
01171 01173 01179 01200 01214 01282 01372 01483 01485 01512 01513 01514 01515 01517 01518 01519 01527 01553 01604 01628 01905 01932 02010 02011 02030 02031 02032 02033 02034 02035 02070 02071 02072 02073 02074 02075 02076 02077 02078 02079 02080 02081 02082 02083 02084 02085 02086 02087 02088 02089 02311 02380
Sep 17, 2017 | Information, Outages, Unplanned downtime, Update
10:23am UPDATE: the supplier reports that the problem has been resolved and we believe that all circuits are now back online. Affected circuits may need to reboot their router to bring their session back on stream.
The following exchanges are affected by this issue since 6.21am this morning.
BT and the supplier engineers are en-route to work on-site. No time to fix yet but we will update here as we hear more.
Exchanges affected include Barrow, Buntingford, Bottisham, Burwell, Cambridge, Crafts Hill, Cheveley, Clare, Comberton, Costessey, Cherry Hinton, Cottenham, Dereham, Downham Market, Derdingham, Ely, Fakenham, Fordham Cambs, Feltwell, Fulbourn, Great Chesterford, Girton,Haddenham, Histon, Holt, Halstead, Harston, Kentford, Kings Lynn, Lakenheath, Littleport, Madingley, Melbourne, Mattishall, Norwich North, Rorston, Science Park, Swaffham, Steeple Mordon, Soham, Sawston, Sutton, South Wootton, Swavesey, Teversham, Thaxted, Cambridge Trunk, Trumpington, Terrington St Clements, Tittleshall, Willingham, Waterbeach, Watlington, Watton, Buckden, Crowland, Doddington, Eye, Friday Bridge, Glinton, Huntingdon, Long Sutton, Moulton Chapel, Newton Wisbech, Parson Drove, Papworth St Agnes, Ramsey Hunts, Sawtry, Somersham, St Ives, St Neots, Sutton Bridge, Upwell, Warboys, Werrington, Whittlesey, Woolley, Westwood, Yaxley, Ashwell, Gamlingay and Potton
We are aware some other exchanges may be impacted
Update – we have just started to see some circuits recover but have no update from the carrier as yet
Aug 21, 2017 | Information, Planned Work
One of our carriers is performing some planned works on their interconnect in Telehouse North. We have resilient interconnects in other locations, however during the work you may see your connections drop and re-connect over our alternative interconnect.
The work is scheduled for between 29/8/2017 22:00 and 30/8/2017 06:00.
Most circuits will automatically re-conect but a few may require a re-boot or 30-minute power down. If there are any issues please contact support via the normal routes
