Mar 22, 2017 | Information, Planned Work
This work will upgrade the capacity on one leg of our dark-fibre ring. Whilst it won’t cause any outages, we are at elevated risk during the maintenance window and there may be brief transient routing issues when the fibre is brought back on-stream.
Maintenance Window: 21:00 – 07:00 GMT
Primary Date: 07-Apr 2017
2nd Primary Date: 08-Apr 2017
3rd Primary Date: 09-Apr 2017
Location of Maintenance: London
Reason for Maintenance: supplier will perform fiber maintenance to add capacity
Mar 3, 2017 | Information, Outages, Planned Work
We are seeing BGP issues affecting one of our core routers in HEX, London. This may involve the need to reboot this equipment late this evening. This will affect a few of our leased line customers only.
Feb 22, 2017 | Information, Planned Work
We don’t expect this to materially affect any of our services but there may be a few instances of slight packet loss or routing transit issues during this window.
Start: 2017-02-23 00:00:00 GMT (UTC + 0)
End: 2017-02-23 04:00:00 GMT (UTC + 0)
LAN(s) AFFECTED
London Juniper
INTRODUCTION
This maintenance is scheduled for the 2nd stage of Juniper software and Routing Engine upgrades.
During this maintenance we will replace both 32 bit RE-S-2000 Routing Engines in Edge1,
Edge2 and Edge3 THN (Telehouse North) with 64 bit RE-S-1800×4 Routing Engines. We will also upgrade the Junos version to 15.1F6-S3 from 13.3R5-S4.1.
All members connected to edge1-thn, edge2-thn and edge3-thn shall experience downtime of up to 20 minutes whilst the RE’s are swapped and rebooted.
Dec 14, 2016 | Information
The following routers are vulnerable as below. New firmware has been released for some of the models and is available from here: http://kb.netgear.com/000036386/CVE-2016-582384
Vulnerability Note VU#582384
Netgear R7000, firmware version 1.0.7.2_1.1.93 and possibly earlier, R6400, firmware version 1.0.1.12_1.0.11 and possibly earlier, and R8000, firmware version 1.0.3.4_1.1.2 and possibly earlier, contain an arbitrary command injection vulnerability.
By convincing a user to visit a specially crafted web site, a remote, unauthenticated attacker may execute arbitrary commands with root privileges on affected routers. An unauthenticated, LAN-based attacker may do the same by issuing a direct request, e.g. by visiting:
http:///cgi-bin/;COMMAND
An exploit demonstrating these vulnerabilities has been publicly disclosed.
Netgear’s advisory confirms that the R6200, R6400, R6700, R7000, R7100LG, R7300, R7900, and R8000 are vulnerable, though affected firmware versions are not enumerated. The vendor has indicated that their advisory will be updated as firmware updates are released.
Dec 1, 2016 | Information
We are seeing some oddness on one of our LNS routers which terminates some of our broadband circuits. We believe this is only affecting our management access and not the service provided over this.
We are working with the vendor to understand this and hopefully resolve this. Assuming this is not customer affecting we may need to reboot this LNS later this evening causing a brief network blip as the sessions re-connect.
IF we find this is affecting service earlier we may have to perform the reboot earlier. We will update this as we know more
Oct 19, 2016 | Information, Outages, Unplanned downtime
UPDATE:
Divert Service Failures
Details: SIP Diverts are now working as normal and our engineers will closely monitor our VoIP network for any re-occurrences. If you were affected by the issue please retest and if the problem is still present contact our Support Team.
One of our suppliers is aware of a network problem as below. We’ll update here as they troubleshoot this. In the meantime, please accept our apologies if your circuits are affected.
Network Affected: VoIP
Problem Time: Wed 19th Oct 2016 at 9:30 am
Estimate Resolve Time: Wed 19th Oct 2016 at 10:00 am
What Does It Affect: Customers using SIP divert service
Event Overview: Divert Service Failures
Details: Some of our customers may be experiencing problems with our SIP Trunk Divert Service where inbound calls are failing. Our engineers are currently investigating and there will be further updates shortly.
