Mar 18, 2011 | Outages
We are aware of some network issues overnight. These afeected connectivity to our Huntingdon Data Centre and some servers in London.
From the information we have it seems that most ADSL sessions that were active were OK but some new sessions did not connect properly until 2am. Initial investigation seems to show a DOS against our network and while we have put in place some blocks for this we are investigating further to get to the root cause and ensure it does not re-occur
Nov 21, 2010 | Outages, Planned Work
BT are working at the exchange that our ADSL central pipe connects to overnight tonight. This is a major upgrade. While we do not have too many details at this point there is a posibility that there may be an outage on our ADSL network between midnight and 6am tomorrow.
This will not affect any of our LLU offerings but may affect any or all of our BT ADSL offerings
Oct 23, 2010 | Outages
Some users may have seen an outage with their ADSL between 5:30 and approx 7:45am this morning. We are still investigating the cause of this issue although the problem appears to be upstream from us at this point. Full service was restored by 8am and we are monitoring the situation to ensure all is well.
If you are still seeing an issue please contact support in the normal way.
Oct 2, 2010 | Outages
Between approx 4pm and 6pm today a small number of servers were down on the Merula network. This was due to a Power Supply on one server failing and tripping the power to one of the racks.
Our engineers were on site as fast as possible and all services were resumed very quickly.
If there are any ongoing issues please contact support
Dec 17, 2009 | Outages
at approx 1:20am we noticed that a number of user connections had dropped. After some testing it was determined that this issue was not on the Merula network but on one of our 100M links that connect our sessions to BT’s network. This issue ws reported and the cause was investigated.
As of 3:20 most if not all conenctions seem to have returned. We are currently awaiting an update on the cause of the problem.
If you are still seeing an issue please reboot your router and your connection should return. Any problems just give us a call or email our support address
Dec 15, 2009 | Outages
Due to a BGP iossue on one of our BT centrals some users would have seen intermittent access this afternoon. This was resolved by resetting all sessions at approximately 4:30 this afternoon at ehich point we saw all sessions work fine. We are currently investigating why this happened and what can be done to prevent this happening again.
Our apologies for any problems caused.
