Apr 24, 2011 | Outages
Due to a hardware fault on a single server which was temporarily hosting a number of internal systems, some users may have seen an issue on Saturday night.
Systems affected were RADIUS authentication for ADSL (users who were connected were fine, though those that had to reconnect would have had problems), one of our DNS Servers and the Merula webite and portal, since these were all being hosted as virtual servers on the same physical box until the new hardware for each of these, which we were in the process of installing that day, went live.
The cause turned out to be two faulty Hard Drives and appears to be due to a bad batch of drives. Service was restored to some degree by about 2pm and after that we moved the services and servers, one at a time to their new hardware. We believe that all services are now running fully but if you are seeing any remaining issues please call or email support in the normal way.
Apr 7, 2011 | Outages
Last night the mains power failed to the building and kept tripping in and out. The UPS immediately took over and the generator kicked in as planned. Because of the up and down nature of the electrical supply we left the building running on generator until we were happy that the supply company had resolved the power problem which took a number of hours.
Unfortunately, over the last week or so we’ve had approx. 6 similar (albeit lesser) power feed issues and that’s apparently drained the UPS batteries. The engineer attended this morning and advised us that the expected life would be 8-10 years. However, we are now advised after diagnostic tests, that most of the 60-odd cells need replacing now (after only 2-3 years usage). This we’re arranging over the course of the next few days.
The effect of these problems last night was that connectivity with a few servers was lost and not restored until this morning but these we found to be internal issues with dirty file systems not allowing booting and other services on client servers failing to re-start correctly. As far as we can see, apart from the building UPS batteries reaching “end of life” far earlier than we expected, all our systems reacted correctly.
Mar 18, 2011 | Outages
We are aware of some network issues overnight. These afeected connectivity to our Huntingdon Data Centre and some servers in London.
From the information we have it seems that most ADSL sessions that were active were OK but some new sessions did not connect properly until 2am. Initial investigation seems to show a DOS against our network and while we have put in place some blocks for this we are investigating further to get to the root cause and ensure it does not re-occur
Nov 21, 2010 | Outages, Planned Work
BT are working at the exchange that our ADSL central pipe connects to overnight tonight. This is a major upgrade. While we do not have too many details at this point there is a posibility that there may be an outage on our ADSL network between midnight and 6am tomorrow.
This will not affect any of our LLU offerings but may affect any or all of our BT ADSL offerings
Oct 23, 2010 | Outages
Some users may have seen an outage with their ADSL between 5:30 and approx 7:45am this morning. We are still investigating the cause of this issue although the problem appears to be upstream from us at this point. Full service was restored by 8am and we are monitoring the situation to ensure all is well.
If you are still seeing an issue please contact support in the normal way.
Oct 2, 2010 | Outages
Between approx 4pm and 6pm today a small number of servers were down on the Merula network. This was due to a Power Supply on one server failing and tripping the power to one of the racks.
Our engineers were on site as fast as possible and all services were resumed very quickly.
If there are any ongoing issues please contact support
